Refund policy

We hope you love your purchase, but if something isn’t quite right, here’s how returns and refunds work at Just BeYOUtiful Ltd.


Returns (Unused & Unopened Items)

We accept returns of unused, unopened products within 30 days of purchase.

Eligible returns will receive either:

  • a credit note, or

  • the option to exchange for another product

We do not offer refunds on change‑of‑mind returns.

This policy is in place to protect product hygiene and ensure the safety of all customers.


Allergic Reactions

If you experience an allergic reaction to any product purchased from us, please contact us as soon as possible at amydyas@hotmail.co.uk.

We may request:

  • photos of the reaction

  • the batch number

  • details of how the product was used

Once reviewed and approved, you will be eligible for a refund or exchange.


How to Start a Return

To begin a return, email us at amydyas@hotmail.co.uk.

Returns must be sent to: Just BeYOUtiful Ltd 69 Wyle Cop Shrewsbury SY1 1UX United Kingdom

If your return is accepted, we will send you:

  • a return shipping label

  • instructions on how and where to send your parcel

Items sent back without requesting a return first will not be accepted.


Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, leaking, broken, or incorrect, contact us immediately so we can evaluate the issue and make it right.


Non‑Returnable Items

We cannot accept returns on:

  • opened products

  • used products

  • sale items

  • gift cards


Exchanges

We only offer exchanges for products returned due to an allergic reaction.


Refunds

Refunds are only issued for:

  • approved allergic reactions

  • damaged or faulty items

  • incorrect items

Refunds are processed to your original payment method within 10 business days.

If more than 15 business days have passed since your refund was approved, please contact us at amydyas@hotmail.co.uk.


Purchase Options & Subscription Cancellation Policy

 

Just BeYOUtiful Ltd offers subscription and recurring purchase options on selected products. By purchasing a subscription, you agree to be billed automatically at the frequency selected at checkout.

Cancelling a Subscription

You may cancel, pause, or modify your subscription at any time before your next billing date. Once your next order has been processed or dispatched, it cannot be cancelled, but you may manage future renewals.

To cancel or modify your subscription, please contact us at amydyas@hotmail.co.uk or use your customer account if available.

Pre‑Orders

You may cancel a pre‑order any time before dispatch. Once dispatched, our standard Returns & Refund Policy applies.

Failed Payments

If a subscription payment fails, we may attempt to rebill your payment method. If payment cannot be collected, your subscription may be paused or cancelled.

Refunds for Subscription Orders

Subscription orders follow the same rules as standard purchases:

  • Unused & unopened items → credit note or exchange

  • Refunds → only for allergic reactions, faulty items, or incorrect items

Subscription Price Changes

We may update subscription pricing from time to time. You will be notified in advance, and you may cancel before the new price takes effect.