Shipping policy

We aim to deliver your beauty essentials quickly and safely. Please review our Shipping Policy below for full details on delivery times, costs, and how we handle shipping issues.


Shipping Costs

  • £4 flat rate on all UK orders under £100

  • FREE shipping on UK orders £100+

Shipping costs are displayed at checkout.


Dispatch Times

Orders are typically dispatched within 1–3 business days (Monday–Friday). During busy periods, launches, or holidays, dispatch times may be slightly longer.

Subscription orders follow the same dispatch timeframe.


Delivery Times

We use trusted UK carriers such as Royal Mail or Evri.

Estimated delivery times:

  • Standard Delivery: 2–5 business days after dispatch

Delivery times are estimates only and are not guaranteed.


Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).


Shipping Delays

We are not responsible for delays caused by:

  • courier issues

  • weather conditions

  • strikes

  • customs processing

  • peak seasonal periods

All delivery times are estimates.


Lost or Missing Parcels

If your parcel appears lost or has not arrived within 10 business days of dispatch, please contact us at amydyas@hotmail.co.uk.

We will open an investigation with the courier. Please note:

  • Investigations may take up to 10 business days

  • We cannot issue replacements or refunds until the courier confirms the parcel is lost


Incorrect Shipping Addresses

Please double‑check your address at checkout.

If an incorrect or incomplete address is provided:

  • We cannot refund or replace the order

  • You may reorder using the correct address

  • Returned parcels due to incorrect addresses may incur a re‑delivery fee


Delivery Attempts

If the courier cannot deliver your parcel and it is returned to us, we will contact you to arrange re‑delivery. Additional shipping fees may apply.


Pre‑Orders

If you purchase a pre‑order item, dispatch times will be clearly stated on the product page. Orders containing both in‑stock and pre‑order items may ship together unless otherwise stated.


Subscription Shipping

Subscription orders ship on your renewal date and follow standard dispatch and delivery timelines.

If a subscription payment fails, your order will not ship until payment is successfully collected.


International Shipping

At this time, we only ship within the United Kingdom.


Damaged or Incorrect Items

If your order arrives damaged, leaking, broken, or incorrect, please contact us immediately with photos so we can resolve the issue.


Contact Us

For any shipping questions, please email: amydyas@hotmail.co.uk